sábado, 8 de agosto de 2015

How a patient experience doubter became a believer

“Patient experience. I’d like you to take over the initiative,” he said. I looked to my left and right. Sh*t. He’s talking to me. For a moment, I had an overwhelming sense of insecurity. Give me operations. Give me finance. Give me quality. Give me strategy. But don’t give me patient satisfaction. That’s not me. […]

via Medicine Joint Channels

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